U.S. Return Policy
Thank you for shopping at Therabody. We are dedicated to ensuring your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations or may need to be returned for various reasons. Should you need to initiate a return, please note that all returns are subject to the terms outlined below.
Extended Holiday Returns
Enjoy peace of mind this holiday season. Item purchased at a Therabody - operated retail or Reset locations or online from www.therabody.com from November 5, 2024 through December 31, 2024 can be returned until January 31, 2025. All other terms in our Therabody Return Policy apply. For details, view our full Return Policy.
Standard Free Returns
Should you need to return an item purchased online at www.therabody.com or from a Therabody-operated retail or Reset location for any reason, you can do so within 30 days of the date you received the product. Therabody will pay for standard return shipping. Returned products must be returned in “like new” condition with all original packaging and accessories. Any returns made after this period or otherwise not in accordance with these terms will not be accepted. Therabody is unable to offer exchanges by mail at this time.
All returns are subject to validation and approval at Therabody’s discretion. Potential fraud or abuse of this policy, including excessive or unreasonable returns, may result in the rejection of future transactions or returns. Therabody may amend these terms at any time.
How do I start a return?
Before initiating a return, we encourage you to speak with our Customer Service team so we may provide you with personalized support and explore possible solutions to meet your needs. Our team is dedicated to ensuring your satisfaction and are equipped with the knowledge to offer guidance and assistance.
Contact our Customer Service team here for support or any other questions.
The returns process after initiation:
You'll be prompted to provide essential details such as your order number, the item(s) you wish to return, and the reason for the return. Once your request has been authorized, our dedicated Customer Service team will provide further instructions, including any necessary shipping labels and return authorization documents. Please note the following:
Returned products are subject to inspection. If approved, your refund will be credited to the original form of payment (excluding shipping and handling charges unless otherwise specified) or in accordance with local laws. It can take 1-2 billing cycles depending on payment used and the practices of your financial institution to receive the credited funds.
Frequently Asked Questions
More questions? Find answers on our Support page.
Last Updated April 1, 2024